Effective Date: July 2026
1. Overview
At Bio Nine Healthcare, we are committed to ensuring your satisfaction with our Ayurvedic and nutraceutical products. Please read this policy carefully before placing your order.
2. Eligibility for Return
A return request will be accepted only under the following conditions:
- Product received is damaged, defective, or broken.
- Wrong product was delivered (different from what was ordered).
- Product is expired at the time of delivery.
- Product packaging is tampered or seal is broken upon arrival.
Note: Returns are NOT accepted for change of mind, incorrect order by customer, or products that have been opened/consumed.
3. Time Limit
All return/refund requests must be raised within 7 days of delivery. After 7 days, no return or refund request will be entertained.
4. How to Raise a Return Request
To initiate a return, contact us within 7 days of receiving your order:
- Email: bioninehealth@gmail.com
- WhatsApp/Call: +91 6353134737
Please include your Order ID, a brief description of the issue, and clear photographs/video of the product and packaging showing the defect or damage.
5. Refund Process
Once we receive and verify your return request:
- Approved refunds will be processed within 7–10 business days.
- Refund will be credited to the original payment method (bank account, UPI, card, etc.).
- Cash on Delivery (COD) orders will receive refund via bank transfer — please share your bank details.
6. Non-Refundable Situations
- Products returned without prior approval from our team.
- Products damaged due to misuse or improper storage by the customer.
- Opened or partially used products (unless defective).
- Shipping charges are non-refundable.
7. Exchange Policy
We offer a one-time exchange for the same product in case of damage or wrong delivery, subject to stock availability.